Enhancing Supply
Chain Management
Through Environmental Excellence
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Basics
EHS Value
Methodology
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Value Wizard
Business Processes
Identifying Opportunities for EHS
Value Creation
First: Select one or
more of the following business processes that have the
highest priority for improvement in your supply chain.
Next: Do either of
the following
- Check the Opportunity Bin
- Return to the Value Wizard menu
Customer Relationship
Management - develops and maintains relationships with
customers, including establishing product/service
agreements (PSAs) between the firm and its customers.
Customer Service
Management - provides the firm's face to the customer,
including management of the PSAs, and provides a single
source of customer information.
Demand
Management -balances the customer's
requirements with supply chain capabilities.
Order Fulfillment -
includes all the activities necessary to define customer
requirements, design the logistics network, and fill
customer orders.
Manufacturing Flow
Management - includes all the activities necessary to
move products through plants and to obtain and implement
manufacturing flexibility in the supply chain.
Supplier Relationship
Management - develops and maintains relationships with
suppliers, including establishing PSAs between the firm
and its suppliers.
Product/Service
Development and Commercialization - provides the
structure for developing and bringing to market new
products or services, including collaboration with
customers and suppliers.
Returns Management
- includes all activities related to handling and
disposition of various types of returns, including reverse
logistics, gatekeeping, and returns avoidance or
abatement.
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